Privacy Policy – Wattshare App
Effective Date: 2025/10/02
Wattshare Pty Ltd (“Wattshare”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Wattshare mobile application (the “App”).
1. Collection of Personal Information
We may collect the following personal information when you use the App:
- Contact details (name, email, phone number)
- Payment and billing information (processed via secure third parties)
- Location data (to locate chargers and provide trip planning)
- Account details (login credentials, preferences)
- Usage data (charging session history, device information, energy consumption for home chargers)
We collect this information directly from you, from your device, or from charger operators that you authorise us to connect with.
2. Purpose of Collection
We collect and use your personal information to:
- Provide access to public and home EV charging services
- Process and manage secure payments
- Display live charger availability and charging status
- Improve our services and develop new features
- Comply with legal and regulatory obligations in Australia
3. Disclosure of Information
We may disclose your information to:
- Service Providers (e.g., payment processors, hosting and IT support)
- Charger Operators (for activating and managing public charging sessions)
- Regulatory Authorities (when required by law, including the Office of the Australian Information Commissioner)
- Affiliates or Contractors (who provide services on our behalf, subject to confidentiality obligations)
We will not sell or rent your personal information to third parties.
4. Storage & Security
Your information is stored on secure servers located in Australia (and, where necessary, overseas service providers who comply with the APPs). We use encryption, firewalls, and strict access controls to protect your information.
5. Access & Correction
You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate. Requests can be made via the contact details below.
6. Overseas Disclosure
Some service providers may be located overseas (for example, cloud hosting). Where this occurs, Wattshare takes reasonable steps to ensure that these providers comply with Australian privacy obligations.
7. Complaints
If you believe we have breached the APPs, you may contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Contact Us
For privacy enquiries, access or correction requests, or complaints, please contact:
Wattshare Pty Ltd
Email: support@wattshare.com.au
Phone: +61 2 8000 0000
Privacy Policy URL: https://wattshare.com.au/privacy-policy
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